Graham Appraisal: Using technology to improve your customer experience
Here at Graham Appraisal we strive to be on the forefront of appraisal technology. From smart phones and tablets to laser measuring and GPS devices, we are always looking to find better, faster methods for appraising. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at (270) 781-3767 for appraisal orders in Barren County!
The appraisal process has tremendously evolved in recent years and most would say it's much more demanding. We put quality first but we know that speed is when ordering an appraisal and the logical place to save time is in our daily workflow. The appraisers that have steadily embraced new technology have been the ones able to use their time more effectively and bring their customers more accurate reports, better customer service and faster turnaround times.
Work with someone who uses technology to their advantageContact Graham Appraisal
Innovating the ordering experience
In the past, the majority of orders arrived via fax and were confirmed with phone calls once we arrived at the office. In this scenario, it might of taken quite a while to hear back to see if the order could be taken. Things are quite a bit different different now. These days, when orders are entered on the website, we get a digital notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Graham Appraisal you can expect us to be concerned about your deadlines. The less waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Secure report delivery
Delivery of appraisals as PDF files through email is definitely the standard these days. Many clients prefer email because they're accustomed to receiving attachments like PDFs in their inbox. It's much faster than when everything was on paper. But,we've even been able to enhance report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an email because it was too big? We have the technology to overcome those problems, too. When we send an appraisal, the client is emailed a link to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. Best of all, the file is hosted on our site for 90 days. So if you lose the file, you can log back into our site and retrieve it without having to wait on us to send it again.
Tech-savvy data gathering
Gathering the data for an appraisal is an in-depth process.. We spend quite a bit of time collecting the facts on the subject property, as well as the local market data and trends. Graham Appraisal employs technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using an application for our phone that allows us to sketch a floorplan right on site. Rather than using a clumsy, old tape measure, more and more appraisers are employing laser measuring devices that are quicker, more accurate, and can get into places that a normal tape measure can't.
We combine all of these different technologies to ensure your final report is complete and accurate, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Digital work file technology
It would be much easier if appraisers could complete an assignment, give it to the client, and never be concerned with seeing that report again. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers must retain their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Graham Appraisal leverages our embracing of technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we're able to retrieve that report at any time and recall exactly what that report was about.
We wanted to give you a bit of insight into how we use technology daily. Employing the right tools, along with the appraisal know-how you expect allows the appraiser to collect the right data and finish the report quickly and more accurately. All of which helps keep our costs down, and in turn provide you with faster appraisals.